Support & Help
We're here to help you get the most out of KassenBonBon — from uploading your first receipt to understanding your spending patterns.
FAQ
Find instant answers to the most common questions about features, uploads, and your account.
Browse FAQ →Email Support
Can't find what you need? Send us a message and we'll help you out.
support@kassenbonbon.appQuick Response
We typically reply within 24 hours on business days. For urgent issues, include 'URGENT' in your subject line.
How-To Guides
Upload a Receipt
- Go to your Dashboard and tap 'Upload Receipt'
- Select a photo or PDF of your receipt
- Our AI reads the receipt and extracts all items automatically
- Review, edit if needed, and save — done!
View Spending Analytics
- Open 'Analytics' in the sidebar menu
- See spending by category, store, and time period
- Use filters to zoom into specific date ranges or stores
Use AI Insights
- Go to 'AI Query' in the sidebar
- Ask questions in plain language — e.g. 'How much did I spend on dairy last month?'
- Get instant, personalized answers based on your purchase history
Data & Privacy
- Your data is encrypted and stored securely in the EU (Frankfurt)
- Only you can access your receipts and purchases
- You can export or delete your data at any time
- We never sell your data to third parties
Supported Stores
KassenBonBon works with all major German supermarkets and retailers. Our AI recognizes receipt formats from:
REWELidlAldiEDEKANettoPennyKauflanddmRossmann+ many more
Still need help?
Our team is happy to assist you with any question — no matter how small.